New Patient Registration Forms
1. What should I do in case of an emergency or urgent concern?
- Call our office at (702) 915-7001 for assistance if it is during our normal operating hours (Monday-Friday 9:00AM-5:00PM)
- Call 911 or go to the nearest emergency room if it is after hours or an emergency.
- If your concern is urgent but not life-threatening, leave a voicemail, send an email, contact us via our patient portal. We’ll respond the next business day.
2. How do I cancel or reschedule an appointment?
We ask that you provide at least 48 hours’ notice if you need to cancel or reschedule an appointment. This allows us to offer the time to another patient.
- To cancel or reschedule: Call us at (702) 915-7001 during office hours. Voicemails or emails sent after-hours or on weekends will not be considered timely.
- Missed appointments or late (or same-day) cancellations without 48 business hours’ notice will incur a no-show fee.
If you are unable to provide notice due to an emergency, please call us to discuss your situation. A one-time exception may be granted, but is not guaranteed.
3. What happens if I miss my appointment?
- If you miss an appointment without 48 hours’ notice, you will be charged a no-show fee, which must be paid before booking your next appointment.
- If you miss two appointments without notice, you may be discharged from the practice.
4. What if I’m running late for my appointment?
We understand that unexpected delays happen, and we will do our best to accommodate you. If you are running late, please call our office as soon as possible.
- Patients who arrive more than 10 minutes late will need to reschedule to avoid delaying other patients.
5. How do I request a prescription refill?
- Regular office visits are required to ensure medications are monitored properly; a refill will not be granted without consultation from your provider.
- Refills are issued at the provider’s discretion and may not always be guaranteed, depending on your treatment plans and needs.
- Please check your medication supply ahead of time to avoid running out. We aim to provide enough refills to last until your next visit. Given pharmacy supplies and wait times, we cannot guarantee immediate assistance.
6. Can I get a refill if I miss my appointment?
- Controlled substance refills will not be provided if you miss your appointment. You’ll need to reschedule before receiving additional medication.
- On a case-by-case basis, we may be able to provide a temporary bridge of non-controlled medications until your next scheduled appointment.
7. What do I do if I need to change pharmacies?
- Switching to a new local pharmacy: Ask the new pharmacy to transfer your prescriptions from your old pharmacy. Controlled substances cannot be transferred and will require a new prescription. Please call our office if your pharmacy information changes.
- Mail-order pharmacy changes: Check with both your new and current mail-order pharmacies to confirm if they can transfer active prescriptions.
Important Note: Controlled substances can only be filled at one designated pharmacy. Frequent pharmacy changes are prohibited, as this is considered pharmacy shopping.
8. What should I do if I’m traveling and need my medication?
- Early refills: Call both your pharmacy and our office if you need an early refill due to travel. Approval will depend on the provider’s discretion.
- Out-of-state pharmacy: Non-controlled medications can usually be transferred temporarily to a pharmacy near your travel destination. Be aware that state laws may affect prescription fulfillment.
9. How do I update my contact information?
Keeping your information up to date ensures smooth communication with our office.
- To update your contact information: Call us at (702) 915-7001 or email us at admin@axislv.com
10. How do I contact the office with questions?
- During business hours: Call us at (702) 915-7001 or leave a voicemail with our administrative team.
- Email: Please contact admin@axislv.com. Please note, this inbox is not monitored after-hours. If you do not get a response within 24 hours, please call the office directly for faster assistance.
11. What forms do I need to complete before my appointment?
- You may download our forms by clicking the button at the top of this page
- We will email you any necessary forms and consents before your visit. Please complete them prior to your appointment.
- Need help? Call us at (702) 915-7001 or email admin@axislv.com
- If you prefer to complete forms in person, arrive 30 minutes before your appointment to allow time for processing.
Please note that if you do not complete the necessary paperwork before your appointment, we may have to reschedule your visit.
12. What if I have questions or concerns about my care?
We are committed to providing the best care possible and value your feedback.
- If you have questions, concerns, or suggestions, please reach out to us. We are happy to discuss how we can improve your experience.
13. How can I share feedback with the practice?
We welcome your comments and suggestions on how we can better serve you. Please contact us directly with any feedback or concerns you have.
14. Insurance and Payment Options
We accept most major insurance plans to make care accessible to you. However, our policies and partners change annually. We will support conducting eligbility checks prior to your appointment, but it is your responsibility to verify with your provider that our services are covered under your specific plan.
If we’re not in-network with your insurance provider, we can still help: Our office offers superbills, which are detailed invoices you can submit to your insurance for reimbursement. For those who prefer or need to pay out-of-pocket, we also offer cash pay options and concierge services. Either way, we're committed to ensuring you get the care you need.
Initial Intake: $350
Follow-up Visit: $150-$200
Insurances Accepted:
Medicaid
Medicare
Railroad Medicare
HPN/BHO/SHL/SHO
Molina HealthCare
Tricare West/Tricare for Life
Anthem BCBS
Anthem Medicaid
Prominence
Silversummit/Ambetter/Allwell
Aetna
Humana
Multiplan/PHCS/Beach Street
MHN
TriWest Healthcare Alliance
ChampVA
Healthscope/PEBP
Teachers Health (UMR)
LNI Worker's Compensation
Carelon
Harmony Health Care
If you have any questions about coverage or payment options, please don't hesitate to contact us.
Contact Information
- Office Hours: Monday–Friday, 9:00 a.m.–5:00 p.m.
- Phone: (702) 915-7001
- Email: admin@axislv.com
Thank you for choosing Axis Psychiatry. We are honored to support your mental health journey and look forward to working with you!
